Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I can't add shipping information to my order?
Answer
If the website will not let you add shipping information, the support team can enter it manually so your order can move forward.
- Have your order number ready so support can locate the exact order.
- Provide the correct address and your preferred shipping method.
- Note any error message you saw, since that helps them pinpoint whether it was an address format or a coverage issue.
Once support adds the details, you can review the updated invoice and approve the order. A checkout hiccup does not have to delay production.
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