Question
Why is my order on hold?
Answer
One common reason an order sits on hold is that you requested a hard copy proof. The system waits for you to review and approve the physical sample before it authorizes production.
- A hard copy proof is printed and shipped to you to review in person.
- Your order stays on hold until you have seen and approved that physical proof.
- Once you have reviewed the hard copy, contact support to authorize the order and release it to production.
If you did not request a hard copy proof and are unsure why your order is on hold, reach out to support and they will confirm the exact reason.
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