What should I do if I'm having trouble checking out or completing an order on the website?

Checkout trouble is usually caused by the browser, not your account. Work through these steps, and if the site still will not cooperate, the team can place the order for you.

• Clear cache and cookies, or start a fresh session, then reload.
• Try a different browser such as Firefox, Chrome, Safari or Edge; Firefox often works more smoothly for the order form.
• Disable extensions or ad blockers that can interfere with payment scripts.
• Check your card details and billing address for typos.
• Switch networks or turn off a VPN if the page will not load.

Still failing: call or email 4OVER4 customer service with your account email or a previous job number, your job details and the exact error message. The team can walk you through it, enter the order for you or fix the account issue.

A private or incognito window also helps rule out a stored session. When you contact support, a screenshot of the error, the product, quantity and shipping address help the team; never send card details by email. A pending amount on your card is a pre-authorization, not a final charge, and the card is charged when the order is approved. If you see a duplicate charge, contact support right away.