Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I have an issue with my custom project request?
Answer
If you submitted a custom project request and need to follow up, the fastest path is to keep everything in the existing email thread with the support team.
- Reply directly to the email you received from support so your full history stays in one thread.
- Check your junk and spam folders, since automated replies sometimes land there.
- If you never got a reply or need to resend details, contact support again with your original project description, dimensions, quantity, and artwork.
- Include as much detail as possible up front so the team can return an accurate quote or a clear explanation faster.
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