Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my shipment is lost, damaged, or stolen?
Answer
Email support@4over4.com with your order number as soon as you notice; you do not need to file anything with the carrier yourself. The team investigates, files the carrier claim, and reprints a lost package at no charge.
- Lost: include the tracking number; the carrier claim can take up to 8 business days, and a package that is not found is reprinted free.
- Damaged: keep the box and packing, and send photos or video of the damaged pieces.
- Stolen or marked delivered but missing: check with neighbors and any mail room first, then report it with the tracking number.
Mention any deadline so the team can prioritize the replacement.
Report damage within 30 days of delivery, and a lost package as soon as tracking stalls, for example when it reads Preparing for Delivery but never moves.
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