Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I receive notepads with creases or damage?
Answer
If your notepads arrive creased or damaged, report it to customer support so the team can investigate and make it right. Clear photos speed up the review.
- Contact customer support as soon as you notice the damage.
- Include photos of the affected notepads and of the shipping box.
- The team investigates the cause, whether production or transit.
- Resolution options may include a partial refund or a replacement.
- A refund or free reprint needs the full original order sent back first, so the defect can be verified.
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