|By placing an order
with 4OVER4.COM, you agree to be bound by the following terms and conditions.
Please make sure you have read all of the below policies and terms before
placing an order. 4over4.com is not responsible if your order does not
meet these terms and requirements.|
4OVER4.COM prints the majority of
its cardstock products on FSC Certified, 14-point coated cardstock.
This includes business cards, postcards, bookmarks, ripcards, rackcards,
greeting cards, hangtags. We also have a 14-point uncoated cardstock
available to print on as well. This is also recycled and FSC Certified.
We have recently added a number of new paper types, such as 16 point
and plastic papers.
Brochures, posters and booklets
are normally printed on 100 lb. coated text. An uncoated version of
text paper is also available, 70 lb. uncoated text.
4OVER4.COM also prints on 17-point
magnetic paper, as well as a wide variety of paper faced labels in both
white and mliti-colored, as well as an entire line of synthetic film
based labels such as white and clear vinyls. Please email us for a custom
quote if there is something you need that you do not see on our website.
Chances are we can print it.
Hi-gloss UV coating services are
also available on any of our products. You may select this option from
the Finish drop down menu.
If there is a custom size that
you need for any of our products that you do not see specifically listed
on our website, we CAN print any custom size for you. Please email us
at email@example.com for a custom quote.
- Our posted turnaround times begin
ONLY after an order has been "APPROVED". Orders are considered
"APPROVED" and are put into production ONLY when the following
four conditions have been met:
An ORDER FORM has been completely
All files have been correctly
The customer has approved the
online proof or the hard copy proof (if one was ordered) and has given
the go ahead to proceed with production, and
Payment information has been
If a hard copy proof is ordered,
it must be signed and returned to 4over4.com in addition to the conditions
above in order for a job to be considered "APPROVED".
ALL TURNAROUNDS ARE MEASURED IN
BUSINESS DAYS. SATURDAY, SUNDAY, AND ANY OBSERVED HOLIDAYS DURING WHICH
WE ARE CLOSED WILL NOT BE CONSIDERED PRODUCTION DAYS.
After the initial order is placed
and your files have been successfully either uploaded, emailed, or snail
mailed, a 4OVER4.COM rep will review your files at no charge. 4over4.com
will only check your files for items that would prevent the job from
being printed such as resolution, color mode, and missing fonts and
images. 4over4.com will not render any opinions regarding the artistic
quality of the job (for example does the job look good, are the colors
used clashing with each other, is type too big or too small, etc.).
If everything is OK, an online proof will be generated and an email
will be sent to you directing you where to go and view your proof. If
the proof looks good, you must call our offices to give us the OK to
continue with production and provide payment information. You can also
submit your payment information through our website. Once payment information
is received and an order enters production, 4over4.com cannot accept
any cancellations. There are also no refunds or returns after this point.
Please remember that orders "APPROVED"
by 3pm EST will be treated as if "APPROVED" that day, but
orders/files "APPROVED" after 3pm EST will be treated as if
"APPROVED" the next business day. For example, an order for
5000 postcards which meets all four conditions stated above, that is
"APPROVED" at 2:45 pm EST on Tuesday will enter Tuesday's
production. An order "APPROVED" Tuesday at 3:15pm EST will
be treated as being "APPROVED" Wednesday.
Files are checked on a first come
first served basis. Please note that due to the large volume of orders
we receive, it can take up to around 24 hours before your files are
checked. You will then receive an e-mail whether there is a problem
with your order. If your files are set up correctly you will receive
an e-mail with a link to your on-line proofs.
that your monitor's calibration affects what you see on your screen.
The colors on the printed cards may differ from what you see on your
screen. These proofs are meant only as a rough draft of the final printed
card. If this is a re-print of an old order we strongly suggest you
mail one of the old cards to us so we may try to match colors. We also
suggest that if your job is color critical, you purchase a hard copy
color proof from 4OVER4.COM. Please keep in mind that while we will
try our best to match your old card or the color proof, 4OVER4.COM DOES
NOT GUARANTEE COLOR MATCHING.
Although we rarely miss production
schedules, the printing and pre-press process involves equipment which
is subject to malfunctions and/or equipment failure. We will always
do everything in our power to make sure that any production problems
do not delay your job. However, please note that ALL production and
delivery times ARE NOT CONTRACTUAL and no turnaround time can be guaranteed.
No verbal or written correspondence by anyone at 4over4.com can change
that. Please try to plan date sensitive materials timely.
|NOTE: If guaranteed
next day, or same day turnaround is needed, please call our offices
toll free at 888-546-8374 to see if special arrangments can be made.
Exemplary customer service is our mission.
PLEASE NOTE: Turnaround
times are for printing ONLY. Shipping transit times are in addition
to the turnaround times. For example, a job with 3 day turnaround, and
2 day shipping option will take 5 business days to be delivered from
the time the order is "APPROVED".
Please see the production section above
for the meaning of "APPROVED".
- Please Note: We produce our postcards
in a "gang" format on 4 color offset presses. We will make
every effort to produce a reasonable representation of your job based
on your supplied materials. However, note that 4over4.com DOES NOT guarantee
Make sure you have read any information
regarding file set up before you upload your files. ALL files must have
an 1/8" bleed all around. A $25 fee will be charged to create a
bleed if it has not been incorporated in your files.
Critical type or images must be
at least 1/8" from the edge of the card. 4over4.com is not responsible
for type, art or images that are cut off if these guidelines are not
followed. Furthermore, it is strongly suggested that you do not use
a thin border around your postcard. This may cause an uneven frame around
your card. If you desire to have a border, it should be at least 1/4"
You must adhere to all our layout
specifications. Files that do not follow the instructions provided will
delay your job and will incur extra charges. If you employ the services
of a third party designer make sure that all file submission specifications
are understood and followed.
In the unlikely event that an error
has occurred during the production of a particular job, 4over4.com must
be promptly notified of the problem. A determination will then be made
by 4over4.com whether the defect is of such nature as to qualify for
a discount, re-print, or refund. There will be absolutely no discounts,
refunds or re-prints if 4over4.com is not notified of such defect within
30 days of the customer's receipt of the job.
THAT IN ORDER TO RECEIVE A REFUND OR FREE REPRINT, THE ORIGINAL JOB
MUST BE RETURNED TO 4OVER4, SO THAT THE NATURE OF THE DEFECT CAN BE
- We accept cash, money orders, certified/bank
checks, Visa, Mastercard, Amex, and Discover.
Once an order has been "APPROVED"
and has entered the production cycle, refunds are no longer possible.
Although 4over4.com does archive
files for re-orders, please retain a back-up copy of your postcard.
4over4 DOES NOT guarantee that all submitted files will be saved.
- Disclaimer of Express Warranties:
4OVER4.COM warrants that the work is as described in the purchase order.
The customer understands that all sketches, copy, dummies, and preparatory
work shown to the customer are intended only to illustrate the general
type and quality of the work. They are not intended to represent the
actual work performed.
Disclaimer of Implied Warranties:
4OVER4.COM warrants only that the work will conform to the description
contained in the purchase order. 4OVER4.COM's maximum liability, whether
by negligence, contract, or otherwise, will not exceed the return of
the amount invoiced for the work in dispute. Under no circumstances
will 4OVER4.COM be liable for specific, individual, or consequential
Policy / Reprints|
|Customers must notify
4OVER4.COM within 30 days of order delivery to report any defects discovered
in the ordered product. 100% of the product must be returned to 4OVER4.COM
at the customer's expense. Should the claim be approved by 4OVER4.COM,
a refund will be issued, or a reprint at no cost will be shipped to
the customer using the original shipping method. All complaints must
be originated with an email sent to firstname.lastname@example.org|
|The customer agrees
to protect 4OVER4.COM from economic loss and any other harmful consequences
that could arise in connection with the work. This means that the customer
will hold 4OVER4.COM harmless and save, indemnify, and otherwise defend
him/her against claims, demands, actions, and proceedings on any and
all grounds. This will apply regardless of responsibility for negligence.
Copyrights: The customer also warrants
that the subject matter to be printed is not copyrighted by a third
party. The customer also recognizes that because subject matter does
not have to bear a copyright notice in order to be protected by copyright
law, absence of such notice does not necessarily assure a right to reproduce.
The customer further warrants that no copyright notice has been removed
from any material used in preparing the subject matter for reproduction.
To support these warranties, the customer agrees to indemnify and hold
4OVER4.COM harmless for all liability, damages, and attorney fees that
may be incurred in any legal action connected with copyright infringement
involving the work produced or provided.
Personal or economic rights: The
customer also warrants that the work does not contain anything that
is libelous or scandalous, or anything that threatens anyone's right
to privacy or other personal or economic rights. The customer will,
at the customer's sole expense, promptly and thoroughly defend 4OVER4.COM
in all legal actions on these grounds as long as 4OVER4.COM promptly
notifies the customer of the legal action and gives the customer reasonable
time to undertake and conduct a defense. 4OVER4.COM reserves the right
to use his or her sole discretion in refusing to print anything he or
she deems illegal, libelous, scandalous, improper or infringing upon
|All amounts due for
taxes and assessments will be added to the customer's invoice and are
the responsibility of the customer. No tax exemption will be granted
unless the customer's "Exemption Certificate" (or other official
proof of exemption) accompanies the purchase order. If, after the customer
has paid the invoice, it is determined that more tax is due, then the
customer must promptly remit the required taxes to the taxing authority,
or immediately reimburse the provider for any additional taxes paid.|