---
type: help
title: "Why don't I see my online proofs even though the order says they're available?"
description: "If your order says 'online proofs are available' but you cannot open them, support can check the status and help you get access. Contact customer support a"
resource: https://www.4over4.com/help/proofs/why-don-t-i-see-my-online-proofs-even-though-the-order-says-they-re-available
tags: ["Files & Artwork", "help"]
timestamp: 2026-07-20T18:54:40.856Z
---

# Why don't I see my online proofs even though the order says they're available?

If your order says 'online proofs are available' but you cannot open them, support can check the status and help you get access. Contact customer support a

Part of the **Files & Artwork** hub. See [all help concepts](index.md).

- Page type: help
- Hub: Files & Artwork
- URL: https://www.4over4.com/help/proofs/why-don-t-i-see-my-online-proofs-even-though-the-order-says-they-re-available