---
type: help
title: "Why am I getting an error when trying to order free samples?"
description: "Errors when ordering free samples usually show up at the phone verification step. If that happens, 4OVER4 support can verify your details manually and get"
resource: https://www.4over4.com/help/placing-an-order/why-am-i-getting-an-error-when-trying-to-order-free-samples
tags: ["Ordering", "help"]
timestamp: 2026-07-20T18:54:40.856Z
---

# Why am I getting an error when trying to order free samples?

Errors when ordering free samples usually show up at the phone verification step. If that happens, 4OVER4 support can verify your details manually and get

Part of the **Ordering** hub. See [all help concepts](index.md).

- Page type: help
- Hub: Ordering
- URL: https://www.4over4.com/help/placing-an-order/why-am-i-getting-an-error-when-trying-to-order-free-samples