---
type: help
title: "What should I do if the website shows 'files have not been received' even though I uploaded them?"
description: "If your order status shows 'files have not been received' even though you uploaded them, the first step is to confirm the files actually appear on the orde"
resource: https://www.4over4.com/help/site-wide/what-should-i-do-if-the-website-shows-files-have-not-been-received-even-though-i
tags: ["Products", "help"]
timestamp: 2026-07-20T18:54:40.856Z
---

# What should I do if the website shows 'files have not been received' even though I uploaded them?

If your order status shows 'files have not been received' even though you uploaded them, the first step is to confirm the files actually appear on the orde

Part of the **Products** hub. See [all help concepts](index.md).

- Page type: help
- Hub: Products
- URL: https://www.4over4.com/help/site-wide/what-should-i-do-if-the-website-shows-files-have-not-been-received-even-though-i