---
type: help
title: "What should I do if my uploaded file has a problem and my order goes on hold?"
description: "When a file problem blocks a proof from being created, the order is placed on hold rather than printed. Getting it moving again just means supplying artwor"
resource: https://www.4over4.com/help/file-formats/what-should-i-do-if-my-uploaded-file-has-a-problem-and-my-order-goes-on-hold
tags: ["Files & Artwork", "help"]
timestamp: 2026-07-20T18:54:40.856Z
---

# What should I do if my uploaded file has a problem and my order goes on hold?

When a file problem blocks a proof from being created, the order is placed on hold rather than printed. Getting it moving again just means supplying artwor

Part of the **Files & Artwork** hub. See [all help concepts](index.md).

- Page type: help
- Hub: Files & Artwork
- URL: https://www.4over4.com/help/file-formats/what-should-i-do-if-my-uploaded-file-has-a-problem-and-my-order-goes-on-hold