---
type: help
title: "What should I do if my order hasn't arrived and the carrier says they haven't received it?"
description: "If your order has not arrived and the carrier has no record of the package, the fastest path is to get 4OVER4 support involved with your order number. Cont"
resource: https://www.4over4.com/help/shipping-options/what-should-i-do-if-my-order-hasn-t-arrived-and-the-carrier-says-they-haven-t-received-it
tags: ["Shipping & Delivery", "help"]
timestamp: 2026-07-20T18:54:40.856Z
---

# What should I do if my order hasn't arrived and the carrier says they haven't received it?

If your order has not arrived and the carrier has no record of the package, the fastest path is to get 4OVER4 support involved with your order number. Cont

Part of the **Shipping & Delivery** hub. See [all help concepts](index.md).

- Page type: help
- Hub: Shipping & Delivery
- URL: https://www.4over4.com/help/shipping-options/what-should-i-do-if-my-order-hasn-t-arrived-and-the-carrier-says-they-haven-t-received-it