---
type: help
title: "What should I do if I receive an order with a file problem notification but no details?"
description: "A file-problem notice always comes with an explanation, so check your email for the details. Look for a message from the 4OVER4 team describing the specifi"
resource: https://www.4over4.com/help/artwork-general/what-should-i-do-if-i-receive-an-order-with-a-file-problem-notification-but-no-d
tags: ["Files & Artwork", "help"]
timestamp: 2026-07-20T18:54:40.856Z
---

# What should I do if I receive an order with a file problem notification but no details?

A file-problem notice always comes with an explanation, so check your email for the details. Look for a message from the 4OVER4 team describing the specifi

Part of the **Files & Artwork** hub. See [all help concepts](index.md).

- Page type: help
- Hub: Files & Artwork
- URL: https://www.4over4.com/help/artwork-general/what-should-i-do-if-i-receive-an-order-with-a-file-problem-notification-but-no-d