---
type: help
title: "What should I do if I get a 'problem with your files' message but no details?"
description: "When you get a generic file-problem message with no specifics, support can tell you exactly what needs fixing, then you re-upload corrected files to the sa"
resource: https://www.4over4.com/help/file-formats/what-should-i-do-if-i-get-a-problem-with-your-files-message-but-no-details
tags: ["Files & Artwork", "help"]
timestamp: 2026-07-20T18:54:40.856Z
---

# What should I do if I get a 'problem with your files' message but no details?

When you get a generic file-problem message with no specifics, support can tell you exactly what needs fixing, then you re-upload corrected files to the sa

Part of the **Files & Artwork** hub. See [all help concepts](index.md).

- Page type: help
- Hub: Files & Artwork
- URL: https://www.4over4.com/help/file-formats/what-should-i-do-if-i-get-a-problem-with-your-files-message-but-no-details