--- type: help-hub title: "Account Setup" description: "Account help: support hours, resale certificates for tax-free orders, verification emails and finding saved designs." resource: https://www.4over4.com/help/account-setup tags: ["help-hub"] generated: by: "process:4over4-mapp-build" at: 2026-10-20T21:15:07.590Z timestamp: 2026-10-20T21:15:07.590Z sources: - resource: https://www.4over4.com/help/account-setup title: "Account Setup" status: stable --- # Account Setup Account help: support hours, resale certificates for tax-free orders, verification emails and finding saved designs. 56 answers about account setup. - [Why is my phone number being rejected when I try to sign up?](https://www.4over4.com/help/account-setup/why-is-my-phone-number-being-rejected-when-i-try-to-sign-up) - [When will I hear back from 4OVER4 customer support?](https://www.4over4.com/help/account-setup/when-will-i-hear-back-from-4over4-customer-support) - [Can I access and reorder a design I've previously created?](https://www.4over4.com/help/account-setup/can-i-access-and-reorder-a-design-i-ve-previously-created) - [Do I need to create a 4OVER4 account to order free business cards?](https://www.4over4.com/help/account-setup/do-i-need-to-create-a-4over4-account-to-order-free-business-cards) - [How do I place an order using files I've already saved in my account?](https://www.4over4.com/help/account-setup/how-do-i-place-an-order-using-files-i-ve-already-saved-in-my-account) - [Can another company or account holder pay for an order I place?](https://www.4over4.com/help/account-setup/can-another-company-or-account-holder-pay-for-an-order-i-place) - [What if I have a loyalty discount on my account and want to use a promo code?](https://www.4over4.com/help/account-setup/what-if-i-have-a-loyalty-discount-on-my-account-and-want-to-use-a-promo-code) - [Why can't I save my CVV/security code to my account?](https://www.4over4.com/help/account-setup/why-can-t-i-save-my-cvv-security-code-to-my-account) - [How can I delete my 4OVER4.COM account and data?](https://www.4over4.com/help/account-setup/how-can-i-delete-my-4over4-com-account-and-data) - [Do I need to create an account to browse city pages?](https://www.4over4.com/help/account-setup/do-i-need-to-create-an-account-to-browse-city-pages) - [Can 4OVER4 set up a multi-user account for team ordering with custom templates?](https://www.4over4.com/help/account-setup/can-4over4-set-up-a-multi-user-account-for-team-ordering-with-custom-templates) - [I paid for my order but don't see it in my account. What should I do?](https://www.4over4.com/help/account-setup/i-paid-for-my-order-but-don-t-see-it-in-my-account-what-should-i-do) - [I'm getting an error message saying my email address is not valid during account setup. What should I do?](https://www.4over4.com/help/account-setup/i-m-getting-an-error-message-saying-my-email-address-is-not-valid-during-account-setup-what-should-i-do) - [What information do you need to update on my account?](https://www.4over4.com/help/account-setup/what-information-do-you-need-to-update-on-my-account) - [What should I do if I can't access my account because the email address is no longer valid?](https://www.4over4.com/help/account-setup/what-should-i-do-if-i-can-t-access-my-account-because-the-email-address-is-no-longer-valid) - [Do I need a new account if I'm reordering but a previous vendor handled the original order?](https://www.4over4.com/help/account-setup/do-i-need-a-new-account-if-i-m-reordering-but-a-previous-vendor-handled-the-original-order) - [Can I get a statement of account for my company?](https://www.4over4.com/help/account-setup/can-i-get-a-statement-of-account-for-my-company) - [Can I give my clients access to only their specific files in my 4OVER4 account?](https://www.4over4.com/help/account-setup/can-i-give-my-clients-access-to-only-their-specific-files-in-my-4over4-account) - [How long does it take for my new account to be activated?](https://www.4over4.com/help/account-setup/how-long-does-it-take-for-my-new-account-to-be-activated) - [I'm not receiving verification emails when I create an account-what should I do?](https://www.4over4.com/help/account-setup/i-m-not-receiving-verification-emails-when-i-create-an-account-what-should-i-do) - [How do I fix an account that says 'not verified'?](https://www.4over4.com/help/account-setup/how-do-i-fix-an-account-that-says-not-verified) - [Do I need a purchase order (PO) account to place a large order?](https://www.4over4.com/help/account-setup/do-i-need-a-purchase-order-po-account-to-place-a-large-order) - [How do I create an account with 4OVER4?](https://www.4over4.com/help/account-setup/how-do-i-create-an-account-with-4over4) - [Why does the system say my email or phone number is already taken when I try to create a new account?](https://www.4over4.com/help/account-setup/why-does-the-system-say-my-email-or-phone-number-is-already-taken-when-i-try-to-create-a-new-account) ## Didn't find your answer? Our team replies within 24 hours. [Submit a ticket](https://www.4over4.com/company/contact)