---
type: faq
title: "What should I do if my UPS tracking hasn't updated since it was shipped?"
description: "UPS may skip scans at pickup or between hubs, so a shipped order can look stale while still moving, so contact the shipper if it stays frozen too long."
resource: https://www.4over4.com/faqs/tracking/what-should-i-do-if-my-ups-tracking-hasn-t-updated-since-it-was-shipped
tags: ["Shipping & Delivery", "faq"]
generated:
  by: "process:4over4-mapp-build"
  at: 2026-10-20T21:01:19.542Z
timestamp: 2026-10-20T21:01:19.542Z
sources:
  - resource: https://www.4over4.com/faqs/tracking/what-should-i-do-if-my-ups-tracking-hasn-t-updated-since-it-was-shipped
    title: "What should I do if my UPS tracking hasn't updated since it was shipped?"
status: stable
---

# What should I do if my UPS tracking hasn't updated since it was shipped?

Carriers do not always scan a package right after pickup, so a shipped order can show little movement for a while and still be in transit. UPS may not scan immediately at pickup or between hubs. Tracking sometimes only updates close to, or at, delivery. If the order shipped, it is very likely moving even when the page looks stale. Give it time. If it stays frozen well past the expected window, contact the shipper.

UPS may skip scans at pickup or between hubs, so a shipped order can look stale while still moving, so contact the shipper if it stays frozen too long.

[Order Custom Shipping Labels](https://www.4over4.com/product/custom-shipping-labels)

## Related questions

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- [Does all-caps text always need extra tracking?](https://www.4over4.com/faqs/tracking/does-all-caps-text-always-need-extra-tracking)
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