Offset & Digital Printing
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Frequently Asked Questions

Top Fifteen FAQs >> Free/Promo BusinessCards >> Color Accuracy >>
General >> Products >> File Preparation >>
File Transfer >> Shipping >>  

TOP Fifteen FAQs

   My postcard is only 4over1. Do I get a discount?
   What type of paper will my job be printed on?
   Do you accept Microsoft Publisher or Microsoft Word files?
   What is your turnaround time?
   I didn't see a place on your website for my credit card information.
   I have an exact reprint of an order. Do I get a discount?
   Can you print a different quantity than you have on your website?
   My job prints full color on ONLY 1 side (4/0). Is 4/0 cheaper than 4/4?
   What's the "STEP-BY-STEP" breakdown to ordering with 4OVER4.COM?
   Why am I not receiving my 4OVER4.COM emails?
   I have a reprint of an order. What do I have to do?

FREE/Promo Business Cards

   What's the catch with the FREE Business Cards?
   What's the difference between your FREE business cards and your regular Business Cards?
   What if I want more than 250 business cards. Can I pay for more?
   Am I limited to preset design templates?
   Why are you giving away business cards for free?

Color Accuracy

   Will my printed job look exactly like it does on my computer monitor?
   Do I get some type of proof before my job is printed?
   What is SWOP?
   Will my printed job look exactly like it does on my computer printout?
   RGB vs. CMYK? Understanding the 2 is critical.

General

   What is your phone number and operating hours?
   Why 4OVER4 Printing?
   What methods of payment do you accept?
   Why pick 4OVER4.COM over other competitors?
   Does 4OVER4.COM offer a "quality assurance"?
   How long have you been in business?

Products

   Can you print jobs that are not one of the standard sizes that you offer online?
   Can I order 1 or 2-color printing from 4OVER4.COM?
   Will I always receive exactly the quantity I order?
   Can I split my postcard order into multiple lots?
   How much will my order weigh and how big is the box?
   Can I track my order on your website?
   Can I "combo" smaller size orders on a larger product size, i.e 8.5"x11"?
   What does "4/0", "4/1", or "4/4" actually mean?

File Preparation

   I created my files in a program other than the ones indicated on your site. What do I do?
   I designed my files, but I'm not sure if I did it right?
   Can I have a frame or border around my image?
   What is a bleed?
   My image is 72 dpi. IS that OK?
   What resolution should my files be?
   Can you print jobs that are not one of the standard sizes that you offer online?
   What does PDF stand for?
   What's the difference between the JPEG and TIFF formats?
   What is the preferred format to send files to 4OVER4.COM?

File Transfer

   How do I send my files?
   Should I upload my files or just mail a disk to you?
   How do I know if I was successful in uploading my files and that you received them undamaged?
   What is "Stuff It" or "Zip It"?

Shipping

   What methods of shipment do you offer?
   Where can I check shipping transit times?
   Does your turnaround time include shipping?
   Can I split my order and ship to multiple addresses?

What is your phone number and operating hours?

You can call us at 718-932-2700 or 888.5.4OVER4.


Our operating hours are from 10am to 6pm Monday thru Friday EST. You can send us a fax at 718-932-2600 or email us at support@4over4.com 24 hours a day.


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Why 4OVER4 Printing?

Don't settle for 1 or 2 color printing, or even 4over1 printing. We produce 4OVER4 printing at prices rivaling those of 1 and 2 color counterparts. Here's some statistics to keep in mind:

1

People are 55% more likely to pick up a full-color mail piece first (with 4over1, 50:50 chance your first impression will be that of a black and white postcard)

2

Readers pay attention up to 82% longer with color

3

Use of color in printed material increases readership by up to 80%

4

Use of color on selling material can increase the likelihood of a purchase by 80% or more

5

Printed publications are perceived 60% better when color is added

6

Use of color in printed material increases retention on average of 65%

7

Brand identification is increased 70% when color is added.

8

Information is communicated up to 70% faster and 77% more effectively with color versus black and white

9

90% of advertising print dollars are spent on full color ads versus black and white

10

Use of color can increase motivation or participation by up to 80%


Click here for more information about the power of color.


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Can you print jobs that are not one of the standard sizes that you offer online?

Yes we can. If custom size is not available for a specific product, simply select the product which is closest to what you need, and in the CUSTOMER COMMENTS section of the order form, indicate your custom size. We can cut to your custom size at no additional cost. If you have any problems with this step, you can send an email to support@4over4.com or call us at 718.932.2700 from 10am-6pm EST.


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What methods of payment do you accept?

We accept cash, money orders, certified/bank checks, Visa, MasterCard, Amex, and Discover


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My postcard is only 4over1. Do I get a discount?

Although some products are only available as 4 color on both sides, there are discounts associated with products that are available as 4over1 or 4over0.


However, we STRONGLY suggest that whether it is with us or with another vendor, you insist on 4over4 postcards. Studies have impressively indicated the effectiveness of any campaign where color is maximized. Click here for more information about the power of color.


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Can I order 1 or 2-color printing from 4OVER4.COM?

Yes you can, however if you are using a PMS color, the PMS color will be converted to it's closest full color (CMYK) equivalent. Some colors have a tendency to noticeably shift in the conversion, so we suggest you consult with PANTONE's Solid to Process Guide which displays over 1,000 solid PANTONE (PMS) Colors, each shown alongside to its closest possible CMYK full-color process match. If you are a US customer, you can purchase a PANTONE guide at www.pantone.com.


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What type of paper will my job be printed on?

(a) Cards:

All of our online prices for postcards, greeting cards, die-cuts and business cards are for jobs printed on our house stock which is a premium, 14-point coated cardstock.


(b) 8.5"x11", 11"x17", Posters:

Our 8.5"x11", 11"x17" and poster jobs are printed on 100# c/2/s text, 14-point coated card, or any other available paper option. The price varies, so please consult the pricing tables.


Please note that there are a number of new papers types that have been added to our products. You would need to check each product and quantity, to see what papers are available.


Some information about the two types of paper:

100# c/2/s text:

USES: Brochures, Flyers, Sell Sheets, Product Sheets, Self-Mailers, Program Covers


A first line, premium sheet coated on both sides. 25% thicker and heavier than 80# c/2/s text which is a sheet offered in base pricing by most competitors.


14-point gloss coated cardstock:

USES: Heavyweight Brochures, Oversized Postcards, Sell Sheets, Product Sheets, Self-Mailers, Catalog Covers


Same thick stock used for our postcards. A first line, premium sheet coated on both sides. Substantially thicker and heavier than 100# gloss cover and 12-point cardstock which is offered by most competitors.


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Will I always receive exactly the quantity I order?

As per industry trade customs, "overruns and underruns not to exceed 10% of the quantity ordered shall constitute an acceptable delivery". However, we appreciate that when you order 1000 cards, you would like to receive 1000 cards. The overwhelming majority of time, we ship you more than you ordered, free of charge. All orders are "counted" on an electronic counting scale before shipping. Rarely, if ever, due to the inherent nature of the printing process, we may ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underruns up to 10%. Therefore, it is within the industry standard that a shipment of 4,500 pieces on a 5,000 order is an acceptable order. Although such a scenario falls within an acceptable delivery, it is never the case at 4OVER4.COM. As mentioned, this scenario is the extreme exception and definitely not the rule. Nonetheless, if you plan to send your print job to a mailhouse, we recommend that you either order a greater quantity, or make someone at 4OVER4.COM aware of your situation. Please keep in mind that if you are sending your postcards to a mailhouse or fulfillment center, there is also a trade standard of anywhere between 2-10% waste on the mailhouse's end. Please be sure to consult with your mailhouse before ordering.


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Can I split my postcard order into multiple lots?

The price for our postcards is for one lot at the quantity ordered. For example, if you have a 4"x6" postcard that has a common front, but two versions for the back, you cannot order 2,500 of one lot and 2,500 of the second lot for the 5,000 price. This would be treated as two orders for 2,500 cards.


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How much will my order weigh and how big is the box?

For postcard orders, 5,000 4"x6" postcards weigh approximately 55 pounds and are packed in a box whose dimensions are 12" x 12" x 12". The maximum capacity for a box is approximately 55 pounds. Therefore, 20,000 4"x6" postcards would weight 220 pounds and would be packed in 4 boxes. Below is a chart with weights for common size and quantity postcards


1,000

4"x6" postcards

12 pounds

2,500

4"x6" postcards

30 pounds

5,000

4"x6" postcards

55 pounds

1,000

6"x8" postcards

24 pounds

2,500

6"x8" postcards

60 pounds

5,000

6"x8" postcards

120 pounds (2 boxes)



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Can I track my order on your website?

Yes. By clicking on "My Orders" and entering your username and password, you can check at what stage of production your job is in. In addition, you will be emailed updates as to what stage of production your order is in. Furthermore, when your order has been completed, you will be sent an email informing you of such, along with a link allowing you to track the UPS shipping of your order all from 4OVER4.COM's website.


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Will my printed job look exactly like it does on my computer monitor?

(1) All monitors display colors using RGB colors (red, green, blue). Meanwhile, all printing presses print full-color images using other colors; the CMYK colors (cyan, magenta, yellow and black). The RGB color spectrum is larger than the CMYK color spectrum. As such, it is possible to create colors in RGB that you cannot make in CMYK. These colors are said to be "outside the CMYK color gamut". So if you are working in an photo editing program such as Adobe Photoshop, and are working in RGB mode, you can create colors that look great on your monitor, but are nonetheless impossible to print. This is because before a file can be printed on an offset press it must be converted to CMYK. If your image editing program has a "CMYK Preview" option, you should always work in that mode to allow you to gage the limitations of the CMYK color gamut. Otherwise, you should always work in CMYK mode.


(2) Let's assume that the file you created in Photoshop is in CMYK mode. First, your monitor is still using RGB colors to display the CMYK colors. This is the first limitation. Secondly, your monitor's calibration affects what you see on your screen and as such, colors on the printed card may vary from what you see on your screen. If your monitor is not calibrated, and 90% of the time consumer monitors are not calibrated, your artwork will look different than it would on a calibrated monitor. Because our printing is run in accordance to SWOP standards, printed pieces usually represent truer colors.


Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. DO NOT TRUST the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards. Please keep in mind that 4over4.com does not guarantee color matching.


If precise color matching is critical, we strongly recommend purchasing a hard copy color proof from 4over4.com.



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Do I get some type of proof before my job is printed?

You have two options:

(A) ONLINE PROOF

(B) HARD COPY COLOR PROOF


ONLINE PROOF ($0) We recommend this proof where ?pleasing color? is acceptable. We create your own web page on our site for you to go view your proofs in color online. This service is free of charge. This is a great way to view your proof as soon as it is ready. You will receive an email to access your proof via our website. Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. Our online proofs are only meant to be a visual tool for proofing, and are only a rough draft of the final printed piece. Do not trust the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards. 4OVER4.COM will make every effort to print your job to industry accepted "pleasing color" standards, however we cannot guarantee exact color matching.


Positives:

FREE!

View your proof immediately after it has been made print ready.

98% of our customers use this method and 99.1% have said that we have met or exceeded their expectations after receipt of final product.


HARD COPY COLOR PROOF ($75)
If color matching is absolutely critical to your job, you can also request a hard copy color proof from 4over4.com. This may include cosmetics, color swatch samples or any subject that must be critically true to color. The cost for a color proof is $75. The price includes the shipping of the proof to you via UPS overnight. The customer is responsible for shipping the proof back to 4OVER4.COM. These color proofs are SWOP calibrated. Only SWOP color proofs will accurately represent the color in your digital file. These proofs must be returned prior to printing since they are used as a color reference on press. Your job will not be considered approved until the proof is signed and returned to 4over4.com.

Because of differences in equipment, proofing substrates, paper, inks, and other conditions between color proofing and production pressroom operations, color variations between color proofs and the completed final product is to be expected, unavoidable and shall constitute an acceptable delivery. Postcards and similar products are produced in gang run format and limitations of this format may result in a slightly greater variation. A 10%-15% deviation should be expected, and is held to be within generally accepted printing standards. 4OVER4.COM makes every effort to produce a reasonable representation based on the files supplied by the customer. However, 4OVER4.COM cannot guarantee color matching.

Major Negatives:

Cost.

Process is much slower than online proof.

4over4.com strongly recommends that you select your colors from a PANTONE COLOR PROCESS GUIDE (NOT A PANTONE PMS BOOK). One may be purchased from Pantone at Pantone.com

For more information about SWOP, click here

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What is SWOP?

SWOP is an abbreviation for the recommended Specifications for Web-Offset Publications. SWOP standards are a set of specifications for color proofing that is used to ensure the consistency of color appearance between different print jobs. In short, SWOP defines the density of the four inks, namely CYAN, MAGENTA, YELLOW and BLACK (CMYK) that are printed, so that what a pressman prints on paper can match the supplied color proof. All our color proofing devices are calibrated to SWOP standards. All proofing systems must be calibrated to these standards or the printed piece will not appear as anticipated. Unless you have a hi-end color proofer and have run SWOP color calibration software, there is no guarantee that any color proof you create will look exactly like the final printed piece. In particular, color inkjet and laserprints, especially those printed on specially coated papers, are known to look substantially different than offset printing. Furthermore, as per industry trade custom, "because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When variation of this kind occurs, it will be considered acceptable performance."


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I created my files in a program other than the ones indicated on your site. What do I do?

We accept files in most available file formats.


Many of you only have Corel Draw, PageMaker, Microsoft Publisher, Microsoft Word, PowerPoint, PaintShop, etc. If these are the only tools at your disposal, you can attempt to use them if they allow you to create either an EPS, TIFF, or PDF out of the native file. You will increase the likelihood of sending us printable files by doing so. You can use Acrobat Distiller with a wide range of programs to create PDF files that will increase your chances of producing a print-ready file.


Have no fear though. 4OVER4.COM is Risk Free! If you're not sure if what you did is printable, send us your files and we'll examine them FREE OF CHARGE. At no cost or obligation to you, we'll have one of our professionals at 4OVER4.COM review your files. We'll let you know if there is anything that will prevent us from printing your job. If we find everything to be in order, we will put a proof online for you free of charge. Even if there is something wrong, we will email you what the problem is to help you fix and revise your files.


Submitting files that do not follow our proposed guidelines will delay your free online proof and subsequently, receipt of your finished order.


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Do you accept Microsoft Publisher or Microsoft Word files?

Yes we can. Simply send us the Publisher or Word files and we will attempt to open them here and convert them to a PDF to print.


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I designed my files, but I'm not sure if I did it right?

If you're not sure if what you did is printable, send us your files and we'll examine them FREE OF CHARGE.


At no cost or obligation to you, we'll have one of our professionals at 4OVER4.COM review them.


We'll let you know if there is anything that will prevent us from printing your job. If we find everything to be in order, we will put a proof online for you free of charge. Even if there is something wrong, we will email you what the problem is to help you fix and revise your files.


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Can I have a frame or border around my image?

YES. However, it is strongly suggested that you do not use a thin border around your postcard, poster, brochure or whatever else it may be that you are printing. If you are designing your file with a border around the edges, it must be a minimum of 1/4" wide, plus the 1/8" we need for bleed. Due to physical limitations of guillotine cutting, borders thinner than that will most likely appear uneven. Critical type or images, as well, must be at least 1/8" from the edge of the card. 4OVER4.COM is not responsible for type, art or images that are cut off if these guidelines are not followed.


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What is a bleed?

A bleed is a term used in the printing industry that simply means that there is printing going right to the edge of the paper. When that occurs, bleeds must be incorporated into your file. For example, if you are ordering a 4"x6" postcard and there is printing all the way up to the edge of all four sides, you must incorporate an 1/8" bleed on all sides. In the above example, your file or page size must be 4.25"x6.25". If you were to draw guides on your 4.25"x6.25" image that were 1/8" from the edge all the way around, the area outside that box formed by your guides is the bleed area, and that area will be cut off. You must make sure that text and image you desire to appear on your card are comfortably within those guides. Another 1/8" within the guides is an acceptable safety zone. We have taken out most of the guess work for you by creating templates for all our standard postcard sizes that incorporate bleeds. You can download templates for most products, from the Templates tab.


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My image is 72 dpi. IS that OK?

NO. Most web graphics are 72 dpi which is not a problem. But when it comes to printing, the images or files that you submit must be 300 dpi, at final size, to ensure maximum sharpness and quality. Failure to do so may result in pixelation and blurriness.


Beware of Interpolation!

DO NOT interpolate! Here's the scenario. You created your files at a low resolution (ex 72 or 150 dpi) and then you manually go and change the resolution to 300dpi. This results in asking the computer to calculate the pixels that are not there and to add new ones, thereby interpolating the image. Computers cannot add new data to sharpen the image, they can only add "filler" pixels. This usually always results in blurry and muddy images. Hence, if your original file was created at anything less than 300 dpi, it IS NOT acceptable to simply go and manually change the resolution to 300 dpi after the files have been created. Your files or images must be either recreated or rescanned at 300 dpi. Please remember that the image or file needs to be 300 dpi at FINAL SIZE. So if an image is 2"x2" at 300 dpi and then placed in a page layout program, such as Quark Express, and blown up 200% to 4"x4", the resolution now is only 150 dpi.

Please watch out for this pitfall.


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What resolution should my files be?

Your images should be scanned at 300 dpi and your files should be created at 300dpi at THE FINAL DIMENSIONS YOU INTEND TO USE THEM. So if an image is 2"x2" at 300 dpi and then placed in a page layout program, such as InDesign, and blown up 200% to 4"x4", the resolution now is only 150 dpi. In the above example, the final dimensions of your image is 4"x4". As such, if the picture you are scanning is only 2"x2", you should scan your picture at 600dpi. Hence, when you enlarge your image 200%, for example, the resolution of your image is still 300dpi. Please watch out for this pitfall.


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Can you print jobs that are not one of the standard sizes that you offer online?

Yes we can. Simply select the product which is closest to what you need, and in the CUSTOMER COMMENTS section of the order form, indicate your custom size. We can cut to your custom size at no additional cost. If you have any problems with this step, you can send an email to support@4over4.com or call us at 718.932.2700 from 10am-6pm EST.


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What does PDF stand for?

PDF stands for Portable Document Format. It is a format that was developed by Adobe. Adobe PDF is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone with free Adobe Acrobat® Reader® software. You can convert any document to PDF using Adobe Acrobat software, namely Distiller or Distiller Assistant. (source: Adobe.com).


If you created your files in an "office program" such as PowerPoint, Microsoft Word, WordPerfect, Microsoft Publisher, etc, saving your file as a PDF will be your best option in trying to get your files over to us for review. Please remember, we review your files ABOLUTELY FREE OF CHARGE, so there is no risk or obligation by sending your files to 4OVER4!


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What's the difference between the JPEG and TIFF formats?

JPEG: Joint Photographic Experts Group

TIFF: Tagged Image File Format


JPEG is a file format developed by the Joint Photographic Experts Group from which it got its name. JPEG, unlike TIFF, is a lossy compression, as information that is deemed unnecessary is eliminated. The losses can be very slight, or large, depending upon the specific file and image quality settings picked by the user. All JPEG files sent to 4OVER4.COM should be created at 300dpi and saved with maximum quality. (Please review our digital guidelines for more important information).


JPEG files tend to be MUCH SMALLER in size than TIFF files. The trade-off is that JPEG files contain losses in image quality but can be uploaded or emailed much faster than TIFF files. If you will send your printing order via regular mail, or have a high speed internet connection and will be uploading files, it is recommended that you send TIFF files. However, for those preferring JPEG files, as long as they were created at 300dpi and saved as maximum quality, the losses are generally very slight and unnoticeable in the final printed piece.


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How do I send my files?

We recommend that you always upload your files to us. It is the fastest and most cost effective way of getting your files to us. Whether you intend to upload your files, email your files, or mail your CD with your files, you will have the option to choose whatever method works best for you in the ordering process.


FILE UPLOADING IS STRONGLY RECOMMENDED


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Should I upload my files or just mail a disk to you?

The internet has provided a vehicle for savings of both time and money. Where before the advent of file uploading, fedex or a courier were the fastest means of transferring data among parties, the internet has allowed the transfer of information to occur faster and cheaper.


As a general rule, WE STRONGLY RECOMMEND beginning your ordering process by clicking on PLACE AN ORDER, and ending it later by UPLOADING your files to us. However, we realize that in some cases, file uploading may be difficult. Depending on the file size and your internet connection, uploading may take a long time and you may be involuntarily logged off of your connection for inactivity. Ideally, we suggest you use a high speed internet connection, such as DSL, cable, satellite or T1.


If you have a slow connection and/or your files are relatively large, luckily there are loss-less compression programs that allow you to compress your files. By compressing files, the file size decreases, and that in turn, decreases the file transfer time. Mac and PC users can use STUFF IT. Click here to download STUFF IT.


For PC Users, there is also WINZIP. Click here to download WINZIP.


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What is "Stuff It" or "Zip It"?

Stuff It and Zip It are two programs that compress files. Compression software reduces the data size of a file. In its simplest form, similar "elements" comprising the data of the file are eliminated upon compression, and then recaptured upon decompression. This process is a lossless process, and as such, no image quality is lost.


For Mac and PC Users, there is Stuff-It and for PC Users, there is also ZIP-IT. These two programs enable faster file transferring on the internet. By compressing files, the file size decreases, and that in turn decreases the file transfer time.


For Mac and PC users there is STUFF IT.

Click here to download STUFF IT.


For PC Users, there is also WINZIP (ZIP IT).

Click here to download WINZIP.


If you have a slow connection and/or your files are relatively large, these programs will allow you to send your files faster and protected.


Also, if you are submitting files that you created in a page layout program, such as Quark Express, you MUST USE ONE OF THESE TWO.


You should create a folder, and in that folder place,

(1) your page layout file (i.e. your Quark file),

(2) ALL the fonts that you used in your file, and

(3) all of the 300 dpi CMYK images you placed in your page layout file. Then "STUFF" or "ZIP" that folder and upload the "STUFFED" or "ZIPPED" folder to us.


If you have any questions, please don't hesitate to call one of your friendly 4OVER4.COM representatives.


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What methods of shipment do you offer?

All orders may be either picked up from our offices between the hours of 3pm and 5:30pm or can be shipped via UPS. Messenger service is also available for the five boroughs in New York. Please note that a standard order of 5,000 4"x6" postcards weighs approximately 50. If you are going to pick up your order, please take into account the size of your order and its respective weight. 4over4.com does not offer carry-out service.


If your order will be shipping via UPS, the system will calculate not only the shipping prices for various forms of regular and expedited service, but also let you know how long UPS GROUND (the cheapest option), will take to your destination from our offices.


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Please take extra note of UPS Ground Transit Times as UPS Ground is the cheapest available shipping option. In many cases, UPS Ground Transit Times may be only 1 or 2 business days and this can save you substantial money if you were to select UPS Next Day or Second Day Service. UPS Ground transit times are GUARANTEED to any commercial US address in the 48 contiguous states.


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What is your turnaround time?

Most products at 4OVER4.COM can be ordered with turnarounds from 5 days to same day, depending on the size and quantity ordered. Please note that adding options such as folding or scoring will add to the base turnaround. The change will be reflected in the available options. If you need same day or next day guaranteed service, please just email us at support@4over4.com or call our offices at 718-932-2700.


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Does your turnaround time include shipping?

No. Our turnaround time is measured as the time needed for us to complete your job and have it ready for you to either pickup, or send by courier or UPS. It is the amount of time it will take for your job to be completed and it starts when you give us your approval to print along with payment information. Shipping times are in addition to the turnaround times posted on our website.


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I didn't see a place on your website for my credit card information.


At 4OVER4.COM, we work for FREE!


We do not ask you for your credit card information online when the initial order is placed.


After an order is successfully placed and your files have been uploaded or mailed to our offices, one of our representatives will review your files and check to see if there is anything that will prevent us from printing your job. If all is well, an online proof will be ready for you to view. The technical review and online proof is all Free of Charge. You will be sent an email to access your proof via our website. You will then have the ability to approve your proof online and send your order into production.


Only when you are happy with our proof and we have received your approval to proceed with printing, will you be asked to enter your credit card information. The turnaround time will begin once your approval of the online proof has been communicated to 4OVER4.COM and an approval email is sent to you.


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Why pick 4OVER4.COM over other competitors?

At 4OVER4.COM, we take pride in the quality of our work. In a recent survey, 99.1% of our customers said that we "met or exceeded" their expectations and that they would definitely reorder from us again and recommend us to others. In fact, a tremendous amount of our work is generated from favorable customer reactions and recommendations. Click here for other reasons to help you determine if 4OVER4.COM is the right choice for you.


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Does 4OVER4.COM offer a "quality assurance"?

At 4OVER4.COM, we take pride in the quality of our work. In a recent survey, 99.1% of our customers said that we "met or exceeded" their expectations and that they would definitely reorder from us again and recommend us to others. In fact, a tremendous amount of our work is generated from favorable customer reactions and recommendations. Click here to view some customer testimonials.


As such, we stand strongly behind our work. If a job is unacceptable due to defects in workmanship, we will reprint and ship out the job to you at no cost, or issue a future credit. Please note that the original run must be returned to us and inspected prior to reprinting. This guarantee does not cover customer errors such as low resolution images, poor photography or incorrect copy. Furthermore, we print to industry accepted "pleasing color" standards. We will make every effort to produce a reasonable representation of your job based on your supplied materials. However, note that 4over4.com does not guarantee color matching so defects due to color matching cannot be honored. If a color proof is requested for critical jobs, we guarantee the color proof to match the final printed piece within recognized industry standards. See "Will my printed job look exactly like it does on my color printout or on the proof on my computer monitor" for more info.


We feel confident that you too will be in the 99.1% of those happy with 4OVER4.COM's commitment to customer satisfaction.


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I have an exact reprint of an order. Do I get a discount?

Sorry, but we do not offer discounts for exact reprints. We typically have old files archived, so one of our reps will retrieve your backed up files and schedule your job for production. In the unlikely event that we cannot retrieve your archived files, you will be contacted within 1 business day informing you of such. Just enter the following in the customer comments section of your order: "Exact reprint of order ######", where ###### needs to be replaced by your old order number.


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Can you print a different quantity than you have on your website?

Although we can try to print any custom quantity, most products are limited to the quantities listed online.


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Will my printed job look exactly like it does on my computer printout?

See "What is SWOP?" below


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Can I "combo" smaller size orders on a larger product size, i.e 8.5"x11"?

Sometimes customers want to order an 8.5"x11" product and "combo" smaller size products in it. For example, fit a business card, a 3"x4" card and a 4"x6" postcard in an 8.5"x11" card and pay the 8.5"x11" price. If you order an 8.5"x11" product, you will receive from us EXACTLY what you ordered, namely an 8.5"x11" sheet. You can put whatever you want on it, but WE WILL NOT cut down your individual smaller size pieces. If you attempt to do this, please make sure that all your cropping and cut marks are correct. WE ARE NOT responisble if your layout is incorrect and your "smaller" products do not back up or cut out correctly.


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Can I split my order and ship to multiple addresses?

Yes you can.


If you know the breakdown and the different addresses at the time you place the order, please enter this information at the shipping screen of the order process.


If you order will ship to several multiple addresses, you can also fax over the addresses, along with the breakdown to each address, to 718-932-2600. You MUST indicate the order number for reference on your fax. Also, please mention the method of shipment if it differs for the multiple shipments.


Feel free to also email the instructions to support@4over4.com. Once again, you MUST reference the order number in your email.


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What does "4/0", "4/1", or "4/4" actually mean?


4/0 = 4over0 = Full Color printing on the FRONT and nothing on the back


4/1 = 4over1 = Full Color printing on the FRONT and 1 color (normally BLACK INK) on the back


4/4 = 4over4 = Full Color printing on BOTH SIDES


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What is the preferred format to send files to 4OVER4.COM?

We prefer native files from Quark Express, Adobe Photoshop, Adobe Illustrator or Adobe Indesign. We also accept a wide range of files such as eps, tiff, jpg, pdf, etc. Just place the order at 4over4.com and upload whatever you have. We will review your files 100% free of charge and do not ask for payment information when ordering. We literally work for free!


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RGB vs. CMYK? Understanding the 2 is critical.

Colors displayed on your computer screen do not always match the colors on your printed output. DO NOT trust your monitor!


Why would the color on your monitor and the color on the actual postcard vary? Simply because they use different methods for creating color. There are differences between what you see on your computer screen and the output of your color printer. In some cases they can be quite different. As a result, producing attractive printed documents involves compensating for these differences.


Color displayed on your computer monitor is created by projected or additive light. Red, Green, and Blue lights (hence the term RGB) are projected in differing strengths to form various color combinations. White results from combining Red, Green and Blue at full strength.


Printed color, however, is reflected or subtractive color. The printed inks absorb (subtract) certain colors from the visible light spectrum -- what you see is actually the light which is reflected off the printed matter (paper and inks). Printed color is referred to as CMYK color because Cyan, Magenta, Yellow and blacK inks are used to created the colors. (In theory, Black would result from printing Cyan, Magenta and Yellow at full strength. A true black ink, however, is often added to provide stronger solid blacks.)


As a result of these different methods for creating color, color mismatches often occur between monitors and printers. The range of color which can be produced on a monitor differs from that of a printer -- both devices produce some colors which the other cannot. Further problems occur because computer monitors are rarely calibrated to any standard settings and their colors shift as they age.


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My job prints full color on ONLY 1 side (4/0). Is 4/0 cheaper than 4/4?


Legend:

4/0 = 4over0 = Full Color printing on the FRONT and nothing on the back


4/1 = 4over1 = Full Color printing on the FRONT and 1 color (normally BLACK INK) on the back


4/4 = 4over4 = Full Color printing on BOTH SIDES


The answer is "YES" and "NO". Some products are available as 4/1 and 4/0, while others are not. Please check the available color options when placing your order.


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What's the "STEP-BY-STEP" breakdown to ordering with 4OVER4.COM?

We're glad you asked. Here it is:


1. Design your Order


Note: Please make sure that you have followed our step-by-step guidelines before submitting your files. Doing so will DRAMATICALLY increase the likelihood of a quick turnaround and receiving print-ready files from you. If you are missing anything or incorrectly submit files, this will delay your free proof and subsequently, receipt of your finished order. Furthermore, we will review your files for free, but our FREE service is limited to ONLY one (1) free review


2. Fill out short ORDER FORM


3. Select from a list of FILE TRANSFER Methods

Note: Uploading your files is STRONGLY RECOMMENDED


4. ORDER NUMBER generated


5. E-Mail Confirmation that your order has been received


6. FREE TECHNICAL REVIEW


After an order has been successfully placed and your files have been received, we'll examine them FREE OF CHARGE. At no cost or obligation to you, we'll have one of our professionals at 4OVER4.COM review them. We'll let you know if there is anything that will prevent us from printing your job. If we find everything to be in order, we will put a proof online for you, once again, free of charge.


7. E-Mail Notification to view FREE Online Proof


If the free technical review reveals print-ready files have been received, an online proof will be ready for you to view, Free of Charge. You will be sent an email to access your proof immediately via our website.


OR


If there are problems with your files that prevent us from creating a free online proof for you to view, an email will be sent to you stating that there is a problem and what the exact problem is for you to fix. You will then be required to re-upload NEW CORRECTED files and we will once again review them and post an online proof if the problem has been corrected.


Note: If you are missing anything or incorrectly submit files, this will delay seriously delay your free proof and subsequently, receipt of your finished order. Furthermore, we will review your files for free, but our FREE service is limited to ONLY one (1) free technical review


8. Communicate Approval of Online Proof with 4OVER4.COM


The turnaround time will begin once your approval of the online proof has been communicated to 4OVER4.COM. The official turnaround time starts when you receive an email from our offices indicating that your order has been approved. The official time and date of that approval will be found in the email.


Note:If color matching is critical to your job, you can request a hard copy color proof (You will have an option to choose a hard copy color proof for an additional fee later in the ordering process). For purposes of printing turnaround, your order WILL NOT be considered ?approved? until the proof is signed and returned to 4OVER4.COM. Please keep this in mind.


9. Order placed into PRODUCTION. Turnaround time Begins:


The turnaround time will begin once your approval of (a) the online proof has been communicated with 4OVER4.COM or (b) the hard copy color proof has been signed by you and returned to 4OVER4.COM.

10. Real Time E-Mail Updates

Follow up emails will be sent when your order is in various stages of the production cycle, i.e: printing, cutting.

Depending on what method of shipping you chose, i.e: UPS, messenger or picking up from our location, your final email will alert you as to your job being ready for pickup or that it has been shipped or messengered. If UPS was used, your email will have a link to your UPS tracking information.

11. Order received by Client



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What's the catch with the FREE Business Cards?

To sum it up in one word - NONE. 250 business cards printed in full color, on ultra-thick 14-point glossy cardstock, are FREE! at 4OVER4.COM. These business cards have your customized beautiful full-color artwork printed on the front, and the 4OVER4.COM logo printed on the backside. All you pay for is shipping & handling.


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What's the difference between your FREE business cards and your regular Business Cards?

There is absolutely no difference in the quality of either product. Both are printed in full-color, on ultra-thick 14-point glossy cardstock. The only difference is that our FREE business cards come with the 4OVER4 logo printed on the backside, while our regular business cards come standard with full color printing on BOTH sides.


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What if I want more than 250 business cards. Can I pay for more?

Want more than 250? No problem! Take advantage of our drastically reduced pricing for quantities up to 100,000.

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Am I limited to preset design templates?

Absolutely Not. You are only limited by your creativity.


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Why are you giving away business cards for free?

As a nationwide online printshop, 4OVER4.COM recognizes that in today's competitive marketplace, you as a consumer have many choices. In fact, you probably have a list of qualified choices longer than you care to research. We make this free trial offer available because we are confident that when you receive your cards and see the quality, you will use us for all your personal and business printing needs. By trying our services at no risk or obligation, and experiencing ...the ease of our online ordering system ...our review of your files at absolutely NO COST or obligation to you ...the automation of our order handling ...our committment to unparallelled customer service ...our lightning fast turnaround and ...the uncompromising quality of our products ...you will have found a reliable full color printer and we will have found a customer for life. If our theory is incorrect, it has cost you nothing and you still have your free business cards. Did you Know... That in a recent survey, 99.1% of our customers said that we "met or exceeded" their expectations and that they would definitely reorder from us again and recommend us to others. In fact, a tremendous amount of our work is generated from favorable customer reactions and recommendations.


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Why am I not receiving my 4OVER4.COM emails?

There are several possible explanations for the delay or delivery failure of e-mails from 4OVER4.COM. Here are a few ways to remedy the situation for future e-mail delivery.


1. We may have an incorrect e-mail address. To ensure your contact information is up to date, please login to 4OVER4.COM by either clicking the "log-in" button or "My Orders" button on the home page.


2. It is possible that your mailbox is full if our message size exceeds what your Internet Service Provider (ISP) allows. (Examples of an ISP include: Earthlink, AOL, etc.)


3. Your ISP may be using filters to reduce the amount of Spam (unsolicited e-mail) you receive. New e-mail tools that help customers reduce Spam may redirect emails from 4OVER4 into the "Spam" or "Junk" folder instead of your "In Box."


Adding us to your list of trusted senders should resolve this issue.


4. If you use a Spam filter, please check your preferences to make sure you have not accidentally flagged e-mails from the @4over4.com domain as "Spam". If the problem persists, please contact your ISP's technical support and ask how to "whitelist" e-mails from 4over4.com.


Finally, 4OVER4.COM sends several types of e-mails from real-time updates, to important emails containing links to your proofs, and emails with shipping tracking numbers. We are responsible in our use of e-mail, as detailed in our Company Policies. By using anti-Spam systems, customers run the risk of delaying or possibly not receiving e-mails from 4OVER4.COM.


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I have a reprint of an order. What do I have to do?

If you need to reprint an order, you simply need to go through the ordering process just as you did when you placed the original order. We typically have old files archived, so one of our reps will retrieve your backed up files and schedule your job for production. In the unlikely event that we cannot retrieve your archived files, you will be contacted within 1 business day informing you of such. Just enter the following in the customer comments section of your order: "Exact reprint of order ######", where ###### needs to be replaced by your old order number.


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How long have you been in business?

We are proud to be one of the first online printing companies and have been online since 1999. We ship to all 50 states and around the world, and we have been producing high quality, full-color printing to individuals and businesses day in and day out for over a decade. Our growth stems from our commitment to customer service excellence. From easy file upload, to free expert technical review and free online proofs, we set the standard for exemplary customer service. In fact, a tremendous amount of our work is generated from favorable customer reactions and recommendations. As we approach a decade of dedicated online service, we thank all of our customers for their support and loyalty, and we look forward to serving you for decades to come.


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